Note:

This is the Preview release of dynamic email in AppSheet and is available to apps that are in AppSheet's Preview Program. As this feature is in preview, it should not be used for production use cases.

Troubleshoot dynamic email as described in the following sections. See also Sending dynamic email from a bot.

Troubleshooting issues with interactive content

If a dynamic email is sent successfully but the content is not interactive, check the following:

  • Is the recipient using Gmail?
    Dynamic email is supported with Google Gmail clients only.

  • Is dynamic email enabled in the Gmail client?
    To verify and enable dynamic email in Gmail, see Complete tasks without leaving a message.

  • Is dynamic email enabled for the AppSheet account?
    Check with your AppSheet administrator to confirm that dynamic email is enabled for the AppSheet account.

Troubleshooting error messages in the AppSheet editor

The following summarize the error messages that may be displayed in the AppSheet editor and how to correct them.

Error Message

Description

To email is not within app creator's domain

Email recipients must be within the app creator's domain.

Unsupported view is selected

Only Detail and Form views are supported at this time. See Creating a view for the dynamic email.

Troubleshooting error message in user emails

The following summarize the error messages that may be displayed directly in user emails and how to correct them.

Error Message

Description

You do not have access to this application

Email recipient must be granted access to the app.

Row does not exist or is not accessible

Row does not exist or there is an error condition in the row or table that is preventing access.

View is out of date. Please open the application in AppSheet.

Type of view has changed since the dynamic email was sent (for example, from a Detail to Form view).

This application associated with this email does not exist

App associated with the dynamic email no longer exists.

This table associated with this email does not exist

Table associated with the dynamic email no longer exists.

The view associated with this email does not exist or has been renamed

View associated with the dynamic email no longer exists or has been renamed.

This email has expired

Dynamic emails expire after 30 days. After 30 days, the fields will no longer be editable directly in the email and users will have to navigate to the app to edit fields.

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